Achievements
Work that speaks for itself.
Here are some recent examples (from the last few years) of work we have performed for clients. Please do not hesitate to contact us at info@hellotham.com if you need more information or to discuss your specific needs.
Published book
Published AI-dō: The Way of AI, grounded in practice — a book by our founder Chris Tham on working with artificial intelligence in a disciplined, human-centred way, prioritising augmentation of human judgement over replacement. It is free to read online, with PDF and ePub editions available.
Product launch
Launched FinvestLens, a native double-entry accounting application for macOS, iPadOS and iOS. Built on the rigour of the GnuCash accounting engine and reimagined for Apple platforms, it keeps accounts in local SQLite documents, imports from multiple formats and produces professional reports — released as free software under GPL v3.
Product launch
Launched HelloNotes, a private, local-first Markdown knowledge base for the Mac. A native live editor with wiki-links, backlinks, graph visualisation, full-text search and on-device intelligence — over plain files the user owns, with no accounts and no tracking.
Global medical devices manufacturer
Defined enterprise architecture governance for a global medical devices manufacturer, including an architecture services model setting out how architecture services are requested, delivered and assured across the enterprise, and a set of enterprise architecture metrics for measuring the health, adoption and business value of the architecture practice.
Global medical devices manufacturer
Developed enterprise guidelines for adopting WalkMe as an enterprise digital adoption platform. WalkMe overlays step-by-step guidance, walkthroughs, automation and usage analytics on top of enterprise applications, helping people learn and complete tasks in the flow of work. The guidelines cover governance, design standards and lifecycle management so that in-application guidance is built once, consistently, and maintained across the application portfolio.
Global medical devices manufacturer
Developed an AI strategy consisting of a framework of 8 patterns for deploying and using AI in the organisation and 12 guardrails for safe and responsible use, complemented by a reference architecture for AI capabilities. The strategy is aligned to ISO/IEC 22989 (which establishes concepts and terminology for artificial intelligence), ISO/IEC 23894 (which provides guidance on managing AI-related risk) and ISO/IEC 42001 (which specifies requirements for an AI management system, enabling organisations to govern AI responsibly and pursue certification).
NSW Government agency
Conducted text analysis machine learning (using fast.ai framework and AWS Sagemaker) to determine whether it is possible to predict correct resolver group based on Incident description for IT incidents on Remedy.
NSW Government agency
Developed a set of management KPI dashboards using Tableau and Custom SQL accessing a near real-time replica of Remedy operational database on IT incidents. These dashboards are currently used for board and steering committee reporting as well as live monitoring of resolver group performance.
NSW Government agency
Facilitated and led a vendor sponsored Proof of Concept to develop a Chatbot servicing leave requests.
NSW Government agency
Developed a user profile and multi-channel/omni-channel service framework used to guide the scope of a business program to improve the user experience and unify access to corporate services.
NSW Government agency
Led and developed a Proof of Concept demonstrating the ability of a Javascript web front end embedded in a ServiceNow portal accessing a backend Odata SAP service (via SAP Cloud Platform connecting to an on-premise ECC instance) for leave request, and provided input into a Service prototype extending the above Proof of Concept.
NSW Government agency
Led and developed a Proof of Concept of a native iOS app written in Swift authenticating via Azure Active Directory (AD) and accessing Outlook calendar and AD details via Microsoft Graph API, QR code scanning, and maintaining and updating current office location and leave requests via backend SAP Odata services (via SAP Cloud Platform connecting to an on-premise ECC instance).
NSW Government agency
Led and facilitated business planning for a major IT group within a government cluster.
NSW Government agency
Reconciled over $75m of SAP enterprise licences for a large government agency and developed a set of PowerBI dashboards visualising the licence position.
NSW Government agency
Provided input into IT Strategy for a major government agency.
NSW Government agency
Developed a financial model and engaged Finance stakeholders for a business case for a multi-year investment program for a suite of Enterprise applications covering Enterprise Resource Planning, Talent and People Management, Procurement, Document Management and Enterprise Asset Management.
NSW Government agency
Developed 3 Business Cases and successfully secured over $20m of funding to cover various aspects of Enterprise Shared Services applications change activities, including a Rolling Program to implement prioritised initiatives from Business Roadmap, and a ten year Asset Management Plan.
Australian subsidiary of a multi-national services organisation
Contributed to IT Strategy refresh for the Australian subsidiary of a large multi-national services organisation.
NSW Government agency
Participated in the definition of an overall Governance Framework for Enterprise Shared Services applications and implemented aspects of Governance Model (including establishment of business, architecture, and change management governance forums).
NSW Government agency
Revised Operating Model for a Centre of Excellence covering Vision, Goals, Operating Principles, key services, metrics, roles and responsibilities, and future state organisational structure.
NSW Government agency
Defined enterprise End to End process scenarios covered corporate and shared services functions of Hire to Retire, Time to Pay, Procure to Pay, Finance to Manage, Plan to Deliver and Asset Lifecycle Management that was subsequently endorsed by business stakeholders.
NSW Government agency
Established a Business roadmap for Enterprise Shared Services applications capturing desired business outcomes for the next 3-5 years that was endorsed by the Technology Leadership Council.
Australian subsidiary of a multi-national services organisation
Increased the use of analytics in a large organisation to improve performance and gain insights, including establishing a modern cloud based data lake and analytics platform (AWS) and enabling self-service capacity (Tableau).
Facing something similar?
Every engagement above started as a conversation. Tell us what you are working through and we will suggest where to begin.